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Whole Person Care

A field guide for the new role which summarized our research and best practices for enrolling housing-insure people in Medi-Cal.


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Over the course of eight weeks with the City of San Francisco's Department of Public Health our team mapped the Medi-Cal enrollment process for homeless in San Francisco Country.
 

Field Guide #

Field Guide Preview
We created a field guide for the new role which summarized our research and best practices for enrolling housing-insure people in Medi-Cal. The Field Guide is public and available on GitBook.
 

Mapping Services #

As part of our research we conducted 42 interviews with various medical service groups which handled Medi-Cal enrollment. Then after identifying the three main entry points, we created service blueprints to understand were "falling off" the Medi-Cal system.
 

Human Services Agency Services Blueprint
Human Services Agency
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Behavioral Health Access Centers Service Blueprint
Behavioral Health Access Centers
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San Francisco General Hospital Service Blueprint
San Francisco General Hospital
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