Over the course of eight weeks with the City of San Francisco's Department of Public Health, our team mapped the Medi-Cal enrollment process for homeless in San Francisco Country.
Field Guide
We created a field guide for the new role which summarized our research and best practices for enrolling housing-insure people in Medi-Cal.
Mapping Services
As part of our research we conducted 42 interviews with various medical service groups which handled Medi-Cal enrollment. Then after identifying the three main entry points, we created service blueprints to understand were "falling off" the Medi-Cal system.
Human Services Agency
Behavioral Health Access Centers
San Francisco General Hospital
